NortonLifeLock Global Checkout UX Redesign

As the lead UX and visual designer for the checkout product, I led the complete redesign of the checkout experience to accommodate the integration of new products into the security suite offering. This redesign presented an opportunity to not only incorporate these new features but also refresh the overall look and feel of the checkout process while adding essential functionality.

Contents:

• Shopping Cart
• Add additional products
• Billing
• Shipping
• Review
• Confirmation

Responsible for:

• Designing interaction of added features
• Providing all permutations of products/content
• Mobile Design
• Creating phased implementation
• Prototyped specific flows for review

Process

I collaborated closely with product owners and managers to define feature requirements and deliverables. Starting with wireframes, I developed a proposed user flow, which I refined into near-final visual mockups for user testing in Sketch. Using InVision, I created an interactive prototype that was qualitatively tested to assess usability and gather user impressions.

Throughout the development process, I worked alongside the engineering team to refine interactions and ensure the highest level of design quality assurance. My collaboration with the development team helped bring the redesigned experience to a polished state, supporting a gradual rollout to production.

Results

The result was a flexible, modular checkout experience capable of supporting a variety of product combinations that customers could purchase. This redesign enabled the business to phase out the legacy checkout platform while accommodating both current and future software and physical products, ultimately expanding Norton's market reach.